At GreyMobiles, we specialize in high-quality second-hand mobile phones that undergo rigorous testing for authenticity and reliability. However, if you’re not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
You can return an item within 14 days of receiving your order if:
– The device is in the same condition as received, with no additional damage.
– The phone is returned with all accessories (if applicable) and original packaging.
– The device is factory reset and not linked to an Apple ID, Google account, or any passcodes.
❌ Devices that have been damaged after delivery.
❌ Phones that have been modified, repaired, or opened after purchase.
❌ Returns initiated beyond 14 days of delivery.
If you wish to return your item, follow these simple steps:
1️⃣ Contact Us – Email us at info@greymobiles.com or visit [RETURN REQUEST LINK] with your order details.
2️⃣ Receive Return Instructions – Our team will guide you through the return process.
3️⃣ Ship the Item Back – Use a trackable and insured courier service.
📦 Return Shipping Costs: Customers are responsible for return shipping unless the item is faulty or incorrect.
🔄 Once we receive and inspect your return, we will notify you about your refund status within 5 working days.
💳 Approved refunds will be processed to your original payment method within 7-10 business days.
Partial Refunds: If the item is returned with missing accessories or signs of use, a restocking fee may apply.
🚀 If you receive a faulty or incorrect item, we offer a free replacement or exchange.
📢 Notify us within 48 hours of delivery if you receive a defective device.
🚫 You can cancel an order before it has been dispatched for a full refund.
📦 If your order has already shipped, you must return the item once received.
📩 Email: info@greymobiles.com
🌍 Website: https://greymobiles.com/
📞 Phone: +44 7403 737737
We’re here to help! If you have any concerns, contact our support team for assistance.
At GreyMobiles, we specialize in high-quality second-hand mobile phones that undergo rigorous testing for authenticity and reliability. However, if you’re not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
We accept returns within 7 calendar days of delivery. Items must be unused, in original packaging, and in resalable condition. Products must also include all original accessories and documentation. Please note that certain categories (e.g., hygiene-related items, software-activated goods) may not be eligible for return.
To request a return or refund, please contact our Customer Support Team via support@gerymobiles.com or submit a request through our Returns Portal. Include your Order ID, reason for return, and any relevant photos if applicable. Our team will review your request within 24–48 business hours and guide you through the next steps.
Yes, the following items are not eligible for return or refund:
Items labeled as Final Sale or Non-Returnable
Products that have been used, damaged, or modified post-delivery
Items missing original accessories or documentation
Digital goods, opened software, or activated licenses
Hygiene-related products unless faulty
Return shipping is free for items that arrive damaged, defective, or incorrect. For returns due to personal reasons (e.g., change of mind, incorrect selection), shipping charges are the responsibility of the customer. A shipping label will be provided for eligible returns.
If your order arrives damaged or incorrect, please contact our Customer Support team within 48 hours of receiving the item. Provide your order number along with clear photos of the product and packaging. We will arrange a prompt replacement, repair, or full refund at no additional cost to you.
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days to your original method of payment. Processing times may vary depending on your bank or payment provider.
Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. The inspection and processing typically take 3–5 business days. After approval, refunds or exchanges are processed within 5–10 business days, depending on your payment provider.
Yes, we do offer exchanges for eligible items. If you received the wrong product or a defective item, we will process an exchange at no additional cost. For exchanges based on preference (e.g., color or model change), a return and re-order process will apply.
For any return-related inquiries, please reach out to us at support@gerymobiles.com. Our customer service operates Monday to Saturday, 10:00 AM – 6:00 PM IST, and aims to respond within 24 business hours.
+44 7403 737737
greymobiles@gmail.com
info@greymobiles.com
507 S 1st Ave Morton, Illinois(IL), 61550
92 Brickell Street Summerfield, FL 34491
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