At GreyMobiles, we specialize in high-quality second-hand mobile phones that undergo rigorous testing for authenticity and reliability. However, if you’re not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
This Privacy Policy outlines how Grey Mobiles collects, uses, and protects your personal information in accordance with the UK GDPR and Data Protection Act 2018.
We collect personal data when you:
Place an order
Create an account
Subscribe to emails
Contact customer support
Use our website (via cookies)
Data may include:
Name, email, phone number
Shipping/billing address
Payment details (processed securely via third-party gateways)
Device IP, browser info, location (via cookies)
We use your data to:
Process and deliver orders
Communicate with you (order updates, support)
Improve site performance and user experience
Comply with legal obligations
Send newsletters (only if opted-in)
We process your data under the following legal bases:
Contractual necessity: to process orders and fulfill deliveries.
Consent: for marketing communications.
Legitimate interests: fraud prevention, service improvement.
Legal compliance: tax, regulatory duties.
We may share limited data with:
Payment providers (e.g. Stripe, PayPal)
Couriers (e.g. Royal Mail, DHL)
Marketing platforms (e.g. Mailchimp, if used)
IT and hosting providers
We never sell or rent your data.
We use cookies for:
Site functionality
Analytics (e.g. Google Analytics)
Personalization & ad tracking (if applicable)
You can adjust cookie preferences via your browser or through our cookie banner.
We retain your data:
For 6 years post-transaction (for tax/accounting)
Until you request deletion (for account info)
For marketing, until you unsubscribe
You have the right to:
Access your personal data
Correct inaccuracies
Request deletion (right to be forgotten)
Object to or restrict processing
Withdraw consent (e.g. for email marketing)
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, email: info@greymobiles.com
We use secure servers, SSL encryption, and GDPR-compliant processors to protect your data. However, no method is 100% secure.
If you are accessing our site from outside the UK, your data may be transferred to and processed in the UK. By using our services, you consent to this transfer.
We may update this policy from time to time. We recommend reviewing it periodically.
Grey Mobiles
5 The Crescent, West Kirby, Wirral
info@greymobiles.com | +44 7403 737737
For any return-related inquiries, please reach out to us at support@gerymobiles.com. Our customer service operates Monday to Saturday, 10:00 AM – 6:00 PM IST, and aims to respond within 24 business hours.
+44 7403 737737
greymobiles@gmail.com
info@greymobiles.com
5 The Crescent, West Kirby, Wirral CH48 4HL
England
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