At GreyMobiles, we specialize in high-quality second-hand mobile phones that undergo rigorous testing for authenticity and reliability. However, if you’re not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.
These Terms and Conditions govern your use of our website and the purchase of products from Grey Mobiles. By accessing or using our site, you agree to be bound by these Terms.
Grey Mobiles sells new and second-hand mobile phones and accessories. All products are sold as described. Device condition, battery health, and cosmetic grade are clearly stated in the product description.
All prices are listed in GBP and include applicable VAT (where applicable).
We accept payments via [Stripe, PayPal, and other available gateways]. Your payment must be authorized before your order is processed.
Once your order is placed, you’ll receive a confirmation email.
You may cancel your order before dispatch for a full refund.
If the order has been dispatched, it must be returned as per our return policy.
We ship across the UK and internationally.
Delivery timelines vary based on location. International orders may be subject to customs duties and delays.
Once the order is dispatched, shipping responsibility is transferred to the courier.
Please refer to our Returns Policy for full details.
You may return eligible items within 14 days if:
The item is unused and in original condition.
It is returned with all accessories and packaging.
Devices are factory reset and not linked to any Apple ID, Google Account, or passcode.
Refunds are processed within 7–10 business days to the original payment method. Partial refunds may apply for missing items or visible wear.
If you receive a faulty or incorrect item, please notify us within 48 hours. We offer replacements or exchanges free of charge.
Customers may register an account. You are responsible for maintaining confidentiality of login details and all activities under your account.
All content, branding, Grey Mobiles logos, and website material are the property of Grey Mobiles. You may not copy, reproduce, or use our content without permission.
Grey Mobiles is not liable for:
Delays due to third-party couriers.
Any data loss due to improper handling or resetting of devices.
Minor cosmetic differences between second-hand products.
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in UK courts.
For any questions, reach us at:
📧 info@greymobiles.com
📞 +44 7403 737737
For any return-related inquiries, please reach out to us at support@gerymobiles.com. Our customer service operates Monday to Saturday, 10:00 AM – 6:00 PM IST, and aims to respond within 24 business hours.
+44 7403 737737
greymobiles@gmail.com
info@greymobiles.com
5 The Crescent, West Kirby, Wirral CH48 4HL
England
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